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Help choosing a collar

Choosing between the Dogtra 1900S, the 280C, the ARC or the Dogtra Pathfinder 2 can be a lot to work through. The quickest way to an answer is a short email telling us your dog's size and temperament, where you train (backyard, park, open field, water, heavy cover), how far your dog usually ranges and how many dogs you run.

We'll reply with a recommendation and, if it helps, a comparison of two or three models. You don't have to buy anything. We'd rather you get the right collar than the most expensive one.

Questions about an order

If it's about an existing order, include your order number and the email address you used at checkout. Then we can find your details quickly and answer questions about payment, shipping, address changes or returns without a lot of back and forth. You can also see your order history any time in My Account.

Before you write

A lot of common questions are answered in the FAQ on our homepage and on our Shipping & Returns and Warranty & Support pages, including delivery times, the return window, charging tips and how to pair a new receiver with your remote.

We're open Monday to Friday. Messages that come in on weekends or holidays are answered the next business day. Dogtraecollar.com is an independent retailer and isn't affiliated with Dogtra Co.

What happens after you write

A real person who knows the Dogtra range reads every message. For product questions, we'll reply with a short recommendation, why we suggest it, and links to the models that fit, whether that's a remote training collar, a Dogtra GPS collar or a Dogtra bark collar.

For order and warranty questions, we confirm the next steps in writing so you know where things stand. If we need anything else, like photos of a damaged item or a receiver's serial number, we'll tell you exactly what to send.

Quick tips

We get the same few questions every week, so here are the short answers. Match the receiver size to your dog, buy a bit more range than you think you'll need, and get a two-dog system from the start if a second dog is likely. Always start at the lowest level your dog notices. For general training advice that isn't tied to a brand, the American Kennel Club training library is free and useful, and we're here for anything specific to your collar.

What to include in your email

To get a useful answer in one reply, tell us your dog's breed, age and rough weight, the main thing you want to work on (recall, steadiness, barking or boundaries), where you train most, and any Dogtra collar you already have. If it's about an order, add your order number. If something isn't working, a short video of the remote and receiver lights helps us figure out the problem quickly.

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