Privacy policy

What we collect

When you place an order or create an account, we collect what we need to fill it: your name, billing and shipping address, email address, phone number and order history. You enter card details directly with our payment processors, and we don't store them on our servers. When you browse, we automatically receive standard technical data through server logs and cookies, such as your IP address, browser type, device information, the pages you view and the site you came from.

How we use it

• To process and ship orders, send order and tracking emails, and handle returns
• To answer your questions about Dogtra products, orders or warranty support
• To prevent fraud and keep checkout secure
• To understand how people use the site and improve it
• To send marketing emails, only if you've opted in. You can unsubscribe any time

Cookies

We use essential cookies to keep your cart and account working, and we may use analytics cookies to see how the site performs. You can block or delete cookies in your browser settings, but some features, like the cart and checkout, need them.

Who we share it with

We don't sell your personal information. We only share it with service providers that help us run the store, like payment processors, shipping carriers, and hosting and email providers, and only as much as they need. We may also disclose information when the law requires it or to protect our rights and our customers.

How long we keep it and how we protect it

We keep order records for as long as we need them for accounting, tax, warranty and legal reasons, and delete or anonymize data we no longer need. The site uses SSL encryption, and we take reasonable technical and organizational steps to protect your information, though no online system can be guaranteed completely secure.

Your privacy rights

Depending on where you live, including California under the CCPA/CPRA, you may have the right to see, correct, delete or get a copy of your personal information, and to opt out of certain uses. To make a request, email sales@dogtraecollar.com. We'll verify your identity before we respond.

Children's privacy

Our store is for adults. We don't knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we'll delete it.

Changes and contact

We may update this policy from time to time, and the date at the top shows the latest version. You can send privacy questions through our Contact page. You might also want to read our Terms & Conditions and Shipping & Returns policy, or go back to the Dogtra collars shop.

Emails and opting out

We send transactional emails, like order confirmations, shipping notices and replies to your questions, because they're needed to complete your purchase. We only send marketing emails about new Dogtra products, offers or training guides if you opt in, and every one has an unsubscribe link. You can also ask us to take you off marketing lists at any time. Unsubscribing from marketing doesn't stop emails about an existing order.

The short version

We only collect what we need to sell and ship your order, we protect it, we never sell it, and you can ask to see or delete it at any time. California residents can read more about their rights on the California Attorney General's CCPA page. If anything in this policy isn't clear, email sales@dogtraecollar.com and we'll explain.