Shipping & returns for Dogtra collars

How we ship

We process orders for Dogtra collars, GPS systems and accessories within 1–2 business days of payment confirmation. Orders placed after cut-off, on weekends or on public holidays are processed the next business day. When your order leaves our warehouse, we email you a tracking number so you can follow it to your door.

We ship worldwide. US orders usually arrive 3–7 business days after dispatch, and international orders usually arrive within 7–21 business days, depending on the destination, the carrier and customs. You'll see the shipping options and costs for your country at checkout before you pay. On international orders, the recipient pays any import duties, taxes or customs fees charged by the destination country, and we can't control delays caused by customs inspections.

Tracking and delivery problems

If your tracking hasn't updated for several days, or it says delivered but you can't find the package, contact us with your order number and we'll work with the carrier to find it. Please double-check your shipping address at checkout, because we can't be responsible for parcels sent to a wrong address you gave us.

Returning a Dogtra collar

You can return unused items in their original, unopened packaging within 30 days of delivery for a refund of the item price. To start a return, email us your order number and the items you want to send back, and we'll reply with instructions. Items returned without authorization may be delayed or refused.

For hygiene and safety reasons, collars that have been worn, receivers that have been paired, and products with missing parts, damaged packaging or signs of use may not get a full refund. Original shipping charges aren't refundable, and you pay for return shipping unless the item arrived damaged or wasn't what you ordered.

Damaged, defective or wrong items

Please check your order when it arrives. If anything was damaged in transit, doesn't work out of the box, or isn't what you ordered, contact us within 7 days of delivery with photos and your order number, and we'll send a replacement or refund at no cost to you. Faults that show up after normal use are covered by the manufacturer's warranty, explained on our Warranty & Support page.

Refunds

When we've received and checked your return, we'll email you to say whether it's approved. Approved refunds go back to your original payment method and can take 5–10 business days to show up, depending on your bank or card issuer.

Exchanges

Want a different model, like a Dogtra 1900S instead of a 280C? The quickest way is to return the original for a refund and place a new order in our Dogtra collars shop. If you need help choosing, just ask.

Cancellations and address changes

Need to cancel or change your order? Email us your order number as soon as you can. If it hasn't shipped yet, we can usually change the address or cancel it for a full refund. Once it's left our warehouse we can't change or redirect it, but you can still return it after delivery in the usual way. Please check your details carefully at checkout.

Packing a return

Put the item in its original retail box with every accessory, charger, contact point and manual, then put that box inside a sturdy shipping carton. Use a tracked service and keep your receipt until your refund is confirmed. The FTC guide to online shopping explains your rights when you buy online. If you have a question about a return or a delivery that hasn't turned up, contact us and we'll help.

Shop Dogtra collars